All customers MUST CONTACT US FIRST BEFORE RETURNING ANY MERCHANDISE.  WE DO NOT RECEIVE RETURNS AT THE ADDRESS LISTED ON THE WEBSITE.  UNAUTHORIZED RETURNS TO D & D ENTERPRISES WILL NOT BE REFUNDED.  Our email address is denterprise@juno.com or use the contact form to request a refund and we will give you a return address.

Non-defective merchandise must be returned within 21 days from the date of purchase in the same box, and in the same manner in which it was mailed to you. This is important for weight requirements. Customer pays all return shipping costs and is responsible for returning packages within the guaranteed time. If the item arrives after the 21-day guarantee we cannot issue a credit or exchange. A 20% restocking fee is applied to non-defective merchandise returns. No exceptions. Shipping charges are not refundable.

All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 21 days of the date of purchase, and your claim will be processed immediately.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

1. Merchandise must be in its original minimum inner pack quantity, as shipped. Broken quantity inner packs are not returnable.
2. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
3. If the return is older than 21 days from the date of purchase we CANNOT authorize a return under any circumstances, NO EXCEPTIONS (Very important)

Please Note: We do not accept refused shipments under any circumstances. We will not accept returns or exchanges for faux fur throws, blankets, and pillow covers that smell like smoke or pets or have been heat damaged by placing in the dryer or due to improper care. Please read the FAQ page and follow all care instructions when cleaning.

Shipping and handling costs are NOT refunded, no exceptions. Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.